Frequently Asked Questions

🚚 Delivery

What are the delivery times?
Orders are shipped within 1 to 3 business days. Delivery time is generally 7 to 15 business days depending on your location.

Is delivery free?
We offer free delivery for orders above a certain amount. Please refer to our delivery page for details.

Can I track my order?
Yes! A tracking number will be sent to you by email as soon as your order is shipped.

🔄 Returns & Refunds

Can I return an item?
Yes, you have 14 days after receipt to return an item in its original condition.

How do I initiate a return?
Contact us via our contact page, indicating your order number and the reason for the return.

When will I be refunded?
Refunds are processed within 5 to 10 business days after receipt of the returned item.

💎 Products

What materials do you use?
Our jewelry is carefully selected for its quality. Materials are specified on each product page.

Is the jewelry hypoallergenic?
Most of our jewelry is made of stainless steel or gold-plated, suitable for sensitive skin. Please check each product's description for more details.

📦 Orders

Can I modify or cancel my order?
Contact us quickly after placing your order. We will do our best to modify or cancel it before shipment.

Didn't find your answer?
Contact us — our team will respond as soon as possible. 💬